Privacy Policy
Introduction
Musaafar Tourism LLC (“Musaafar,” “we,” “our,” or “us”) is committed to protecting your privacy and handling your personal information with care and transparency. This Privacy Policy explains how we collect, use, protect, and share your personal information when you use our website, mobile applications, and travel services.
Last Updated: October 2025
Scope: This policy applies to all users of Musaafar services, including website visitors, mobile app users, and customers booking travel services through our platform.
Information we collect
Personal Identification Information
- Full name, email address, phone number, postal address
- Date of birth, nationality, gender
- Passport details, visa information, and travel document numbers
- Emergency contact information
Travel and Booking Information
- Travel preferences, destinations, and itineraries
- Accommodation preferences and special requirements
- Flight details, seat preferences, and meal requirements
- Tour selections, activity bookings, and experience preferences
Payment Information
- Credit card details, billing addresses, and payment history
- Bank account information for refunds and transfers
- Transaction records and booking confirmations
Technical Information
- IP addresses, device identifiers, and browser information
- Website usage patterns, page views, and click-through data
- Cookies, web beacons, and similar tracking technologies
- Location data when using mobile applications
How we use your information
Service Delivery
- Processing bookings, confirmations, and travel arrangements
- Coordinating with hotels, airlines, tour operators, and local partners
- Providing customer support, itinerary changes, and emergency assistance
- Sending booking confirmations, travel documents, and important updates
Business Operations
- Account creation and maintenance
- Payment processing and fraud prevention
- Service improvement and quality assurance
- Marketing communications and promotional offers (with consent)
Legal Compliance
- Meeting visa and immigration requirements
- Complying with travel industry regulations
- Responding to legal requests and protecting our rights
- Maintaining records as required by UAE and international laws
Information sharing
Travel Service Providers
We share necessary booking information with airlines, hotels, tour operators, and other travel service providers to deliver your requested services. This includes names, contact details, travel dates, and special requirements.
Payment Processors
Credit card and payment information is shared with secure payment processors and banks to complete transactions. We use PCI DSS compliant systems to protect financial data.
Government Authorities
Passport and travel document information may be shared with immigration authorities, consulates, and government agencies as required for visa processing and border control compliance.
Business Partners
Selected information may be shared with trusted partners who assist in delivering our services, including technology providers, marketing agencies, and customer support teams. All partners are bound by confidentiality agreements.
Your privacy rights
Access and Correction
You have the right to access your personal information and request corrections to ensure accuracy and completeness.
Data Deletion
You may request deletion of your personal information, subject to legal retention requirements and ongoing booking obligations.
Marketing Preferences
You can opt-out of marketing communications at any time through unsubscribe links or by contacting our privacy team.
Data Portability
Upon request, we can provide your personal data in a structured, machine-readable format for transfer to other service providers.
Data security and retention
Security Measures
- SSL encryption for all data transmissions
- Secure servers with restricted access controls
- Regular security audits and vulnerability assessments
- Staff training on data protection procedures
Retention Periods
- Booking data: Retained for 7 years for accounting and legal purposes
- Marketing data: Retained until consent is withdrawn
- Technical data: Retained for 2 years for service improvement
- Payment data: Retained only as long as necessary for transaction processing
Cookies and tracking
We use cookies and similar technologies to enhance your browsing experience, remember preferences, and analyze website usage. You can control cookie settings through your browser preferences, though some functionality may be limited if cookies are disabled.
Cookie Types
- Essential cookies for website functionality
- Analytics cookies for usage statistics
- Marketing cookies for personalized advertising
- Preference cookies for user settings
International transfers
Your personal information may be transferred to and processed in countries outside the UAE for service delivery purposes. We ensure appropriate safeguards are in place through contractual protections and adequacy decisions.
Children's privacy
Our services are not directed to children under 16 years of age. We do not knowingly collect personal information from children without parental consent. If you believe we have collected information about a child, please contact us immediately for removal.
Updates to this policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of significant changes through email or website notifications. Continued use of our services after updates constitutes acceptance of the revised policy.
Contact information
For privacy-related questions, requests, or concerns, please contact us:
Privacy Team
Musaafar Tourism LLC
Email: privacy@musaafar.com
Phone: +971-XX-XXXX-XXXX
Address: [Complete UAE business address]
Response Time: We will respond to privacy requests within 30 days of receipt and provide updates on complex requests.
Regulatory compliance
This Privacy Policy complies with UAE Data Protection Law, GDPR requirements for European customers, and other applicable international privacy regulations. We maintain documentation of our compliance measures and conduct regular reviews to ensure ongoing adherence to privacy standards.